Yes, we can deliver the EUSR National Water Hygiene course remotely. We currently use Zoom as our delivery platform. You will require access to a computer with a microphone, speakers/headphones and web camera. We do not accept mobile telephones although a large pad that can be stood up is acceptable. You will be given further guidance in the Joining Instructions.

You are required to register on this scheme to gain access to operational and restricted sites. The EUSR card issued here is also known as the ‘Blue Card’.

This training course is three hours long, and you will have to pass a 25 question multichoice test.

The training covers everything you need to help you understand your responsibilities and will provide you with the knowledge to pass the test.

If you fail the test, you will not be allowed to work on restricted operations.

Our role is to ensure you understand what is required to pass the test. We will work with you until you do.

Yes you can. Please get in touch for further details.

If you need to register for an EUSR National Water Hygiene card or need a refresher quickly, please get in touch and we may be able to train you within a day or so, subject to trainer availability.

Yes you can. Alpha Water Hygiene will run a refresher via zoom If you have held a SHEA Water Passport previously. We are not running courses for those that have never held a card. The refresher courses are 4 hours long and we require at least 5 delegates to run. Please get in touch for more information.

The majority of water service providers will only hire you if you hold a SHEA Water card. It demonstrates your understanding of safety, health and environmental awareness.

The training course is seven hours long for new registrations, and you will have to pass a multi-choice test. You will need a PC or Laptop. This course can not be taken on a mobile telephone.

The training covers everything you need to help you understand your responsibilities and will provide you with the knowledge to pass the test.

However, people do fail from time to time, and as such, you would have to sit the test again.

No that is not true, although the SHEA Water scheme is partnered with CSCS to allow water industry workers access to construction sites for purposes of utilities work without the need for a separate CSCS card.

If you advise us up to seven days before the course date, we will refund 100% of your payment. If you fail to show up or advise us less than seven days before the course date, we are not able to refund your payment as your place is regarded as confirmed at that time.

No, you must pay prior to the day by BACS or Credit/Debit Card.

Yes, if we need to cancel your course, you will receive a full refund. However, we will offer you an alternative date first.

We are also able to offer you a seat on a remote training course, either on the same or alternative day to suit yourself.

We take the quality of our training very seriously and to ensure all delegates get the best possible experience we do not allow our training courses to be resold. If we identify that a client is doing this, we will cease business with them immediately and reserve the right to retain all monies received.

Yes, provided you have suitable premises, we can come to you. Please e-mail us at enquiries@alphawaterhygiene.co.uk with the details, and we will make the arrangements.

Yes, in certain circumstances you can. Please get in touch if you need help with this.

As per the EUSR rules for both Water Hygiene and SHEA Water, a maximum of 12 delegates can attend a course at a time.

We can deliver two Water Hygiene Courses but only one SHEA Water Course per day.

Your card is valid for three years.

Not if your card is still valid. We can help you apply for a replacement.

If you cannot work because your card has expired, please get in touch. We will do our best to get you back up and running quickly.