About Alpha Water Hygiene
What We Do
We provide you with EUSR National Water Hygiene and SHEA Water Passport training right here in Yorkshire.
Do you need a New Registration or a Refresher?
We can deliver the right course for you.
Why Hire Us?
Having worked over 25 years for both York Waterworks and Yorkshire Water, we know the industry.
Our trainers have experience in production, treatment and distribution.
We understand what you do and the challenges you face.
York Waterworks Lendal Tower circa 1870. John Snow
Some of Our Clients
Testimonials
FAQs
Why do I need a Water Hygiene Card?
You are required to register on this scheme to gain access to operational and restricted sites. The EUSR card issued here is also known as the ‘Blue Card’.
How long does the training take?
This training course is three hours long, and you will have to pass a 25 question multichoice test.
What happens if I fail the test?
The training covers everything you need to help you understand your responsibilities and will provide you with the knowledge to pass the test.
If you fail the test, you will not be allowed to work on restricted operations.
We would advise you to repeat the training course and re-take the test. This is chargeable.
Why do I need a SHEA Water Card?
The majority of water service providers will only hire you if you hold a SHEA Water card. It demonstrates your understanding of safety, health and environmental awareness.
How long does the training take?
The training course is six hours long, and you will have to pass a multi-choice test.
What happens if I fail the test?
The training covers everything you need to help you understand your responsibilities and will provide you with the knowledge to pass the test.
However, people do fail from time to time, and as such, you would have to sit the test again.
What happens if I cannot attend a course I have paid for?
If you advise us up to seven days before the course date, we will refund 100% of your payment. If you fail to show up or advise us less than seven days before the course date, we are not able to refund your payment as your place is regarded as confirmed at that time.
Can I pay by cheque or cash on the day?
No, you must pay prior to the day by BACS or Credit/Debit Card.
If you cancel the course will I get my money back?
Yes, if we need to cancel your course, you will receive a full refund. However, we will offer you an alternative date first.
Can you deliver a course at my premises?
Yes, provided you have suitable premises, we can come to you. Please e-mail us at enquiries@alphawaterhygiene.co.uk with the details, and we will make the arrangements.
I have heard that I can sit a refresher online.
Yes, in certain circumstances you can, but not with Alpha Water Hygiene Ltd. Please get in touch if you need help with this.
How many can attend a course?
As per the EUSR rules for both Water Hygiene and SHEA Water, a maximum of 12 delegates can attend a course at a time.
How many courses do you have available per day?
We can deliver two Water Hygiene Courses but only one SHEA Water Course per day.
How long is the card valid?
Your card is valid for three years.
If I lose my card, do I have to sit another training course?
Not if your card is still valid. We can help you apply for a replacement.
My card has run out, and I need one quickly! Can you help?
If you cannot work because your card has expired, please get in touch. We will do our best to get you back up and running quickly.
Contact
Please complete the contact form for any questions that have not been answered by our FAQs or if you want to enquire about our exclusive or SHEA Water course bookings.
Contact us directly at
enquiries@alphawaterhygiene.co.uk
01904 207901